CUSTOMER SERVICE

PRODUCT CARE

FACTS ABOUT SILVER JEWELLERY

Your jewellery is made of sterling silver and some silver pieces have a surface treatment.
These surface treatments will fade over time because of contact with clothes, hard surfaces, sweat, perfume, hairspray, air pollution and others.
The black oxidized layer fades with everyday or very frequent wear. 
The rhodium plating is a layer of rhodium that gradually wears off, giving the appearance that it has faded. 
Everyday or very frequent wear, may speed up this process, especially on items like rings, which have more frequent contact with surfaces.

PRODUCT CARE

Avoid direct contact with water and chemical products e.g. soap, perfume, abrasive products. 
Do not wear jewellery when in the swimming pool, jacuzzi, sauna/steam room or while bathing or showering. 
Chlorine, detergents, oils & perfumes can all cause tarnishing and damage. 

Remove jewellery when doing household tasks. 
Avoid impact with hard surfaces as much as possible. 
Make-up, perfume & hairspray all contain chemicals, which may dull the finish of your jewellery. 
Gently wipe jewellery clean with a soft cloth after each wear to remove make up and oils (from skin).

REMEMBER

You should treat your jewellery like any other wardrobe item. Clothes and shoes must be maintained ei. washed, new soles, cleaned, repaired etc.
The same goes for jewellery. The black rhodium plating must get a new black rhodium layer on when needed, and it is advised to check locks and clasps for firmness.  

IF THE JEWELLERY BREAKS

If it is a production fault you must bring it back with a receipt to the place of purchase.If the break is of your own fault, you should bring it to your local jeweller for repair. Everything can get fixed. If you have a question about repairs, please let us know at hello@nordenstam.dk