These Terms and Conditions, form the basis for the provision of all services on our online marketplace www.nordenstam.dk
This online marketplace belongs to:
NORDENSTAM,
Cvr. no. 35919724
Ny Adelgade 4, 1 floor, 1104 Copenhagen, Denmark
Nordenstam.dk sells handcrafted fine jewellery, made by goldsmith Carina Nordenstam. When you buy the jewellery, we send it from the worshop in central Copenhagen, directly to you. These terms are accepted by you as a customer when placing an order. As a customer you can shop safely online at www.nordenstam.dk, we make sure that your order is placed and shipped to you with tracking. Your personal data is safe with us, and we only pass on the most necessary shipping information for freight handling. It is our utmost priority to ensure you have a great experience when shopping at www.nordenstam.dk.
Should you have any questions, you are always welcome to send us an email, or give us a call. We respond to emails within 48 hours.
E-mail: hello@nordenstam.dk
Phone +45 28718126 (Monday 12.00 – 16.00)
The products displayed for sale on www.nordenstam.dk are intended for private use by consumers and goods may not be resold or offered as a commercial enterprise. If we cancel your order, we will always contact you in advance.
In special cases, we allow ourselves to contact you by phone or email to confirm details that we deem necessary before we can process and ship your order. This is to safeguard you as a customer. For example, this may happen in cases where your order is of particularly high value.
How to pay
We reserve the right to change the prices on the Website with immediate effect. The applicable price for your purchase is the price stated on the website next to the item in question at the time of ordering.
Nordenstam.dk accepts payment with Dankort, Visa, Visa-Dankort, MasterCard, Paypal and Klarna.
We also accept payment via bank transfer. You are responsible for any costs associated with money transactions.
For your security, all payments to us are subject to security checks at the time of purchase. If we need additional information to confirm your purchase, we will contact you before processing the payment.
When you place your order, the funds are reserved in your account. The payment will only be deducted from your account when your item is shipped from the workshop or when Carina Nordenstam starts creating your piece.
By clicking “Complete the order and pay”, you place a binding order for the items in your shopping cart. We will send you an order confirmation by email as soon as you have placed your order.
Reservation of amount
If you pay with an international payment card, the amount will be reserved immediately. The funds will be held on your card or account until:
1) We debit the amount when we ship the goods, or
2) the funds are released as agreed with your card issuer.
Shipping & Delivery
The delivery time is stated on the product page for each piece of jewelry. We encourage you to always check the delivery time on the specific product, as you as a customer accept the delivery time when placing the order. Your order will be shipped directly from the workshop location.
The estimated delivery time refers to business days and does not take into account weekends and holidays, e.g. ships in 1-3 days = 1-3 business days. Please note that extended delivery times may occur. If extended delivery time is the case, you will of course be informed.
For custom-made items, the delivery time is +3 weeks.
If you have specific requests for the delivery of your package, please contact hello@nordenstam.dk.
We deliver with GLS, to a parcel shop or home delivery. Please see our shipping rates below:
Denmark: 49DKK. Free shipping above 999DKK.
Sweden and Germany: €15. Free shipping above €400.
EU: €25. Free shipping above €400.
If you wish to complain
When you shop with us as a consumer, the rules of the Danish Sale of Goods Act apply. This means that you have the right to complain for 24 months if your jewelry breaks or is otherwise defective. Please note that breakage or changes in the appearance of the jewelry as a result of normal wear and tear are not considered a defect. If your complaint is justified, you can either have the item repaired, exchanged, refunded or a reduction in price, depending on the specific situation. You must complain within a “reasonable time” after you have discovered the defect. If you complain within two months of discovering the defect, the complaint will always be considered timely.
Please contact us by email if you have a reason to complain. If we ask you to send the jewelry to us, it is your responsibility to ensure that it is sent to us well wrapped and properly packaged. If, upon investigation, we find that you are responsible for the damage, or if the damage is not covered by the Danish Sale of Goods Act’s rules for complaints, you are responsible for any costs of sending the item to you, and you must pay to have the item returned.
If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be returned in proper packaging. Remember to get a receipt of shipment so that we can reimburse your shipping costs.
Contact us: hello@nordenstam.dk.
Right of withdrawal
As a consumer, you have a 14-day right of withdrawal when you shop with us.
The withdrawal period expires 14 days after the day you receive your product. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item.
The deadline means that you have 14 days from receipt to notify us that you want to cancel your purchase. You can send an email to hello@nordenstam.dk.
You cannot cancel your purchase by refusing to accept the goods without notifying us at the same time.
If you cancel your purchase during the withdrawal period, a limited right of withdrawal applies, which means that:
– The item must be returned in its original packaging.
– The item must be unused.
– The item must be returned within 14 days from the notification of withdrawal, you must pay for the return yourself and you are responsible for the package. See the section on returns in the statutory right of withdrawal.
– Once the item has been received and we have established that the above requirements have been met, we will refund the amount to the same means of payment.
Cancellation of part of the purchase
If you have purchased multiple items from us, you have the option to return one or more items, even if they were purchased in one order.
Please note that you will not be refunded the shipping costs if you cancel part of your purchase.
Returns
Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us.
You must pay for the package to be returned. You can choose to use your own return label, or our label. You will be liable if damage occurs during transportation.
The price for our label is 25 EUR are outside Denmark in EU, and 49 DKK if you are in Denmark. The amount will be deducted from your order when we process your refund. If you wish to exchange for another size, it costs a new label.
Note that our return label is valid for 7 days, so the package must be handed to the courier before the 7 days.
Return address:
NORDENSTAM, Att. Carina Nordenstam
Ny Adelgade 4, 1 floor – Studie 4
1104 Copenhagen, Denmark
Should you have any questions, you are always welcome to send us an email, or give us a call. We respond to emails within 48 hours.
E-mail: hello@nordenstam.dk
Phone +45 28718126 (Monday 12.00 – 16.00)
If the package is returned unclaimed and this is due to a cancellation, we will deduct the actual return costs from the refund.
No right of withdrawal
Delivery of goods that have been manufactured according to your specifications or have been given a distinct personal touch cannot be canceled.
The condition of the item when you return it
If the goods have lost value because you have used them in a way other than what was necessary to determine their nature, characteristics and the way they function, you can only get a partial refund of the purchase amount. The amount you can get refunded depends on the commercial value of the item, and in some cases this may mean that you can only get back the shipping costs.
We recommend that you return the item in the original packaging.
If the original packaging is missing, it could possibly result in a decrease in the value of the item.
Refund of the purchase amount
If you cancel your purchase, you will get your money back. If the item is impaired, we will deduct the amount you are liable for.
We will refund all payments received from you, including delivery costs (however, this does not apply to additional delivery costs in cases where you have chosen a different delivery method than the cheapest standard delivery method we offer).
We will refund the money using the same means of payment you used for the purchase unless we have agreed otherwise.
We can withhold payment until we have received the item unless you send us proof of return.
Can I exchange the size?
Yes, it is possible to exchange to another size within the return period. We are happy to help you find the right size.
You will have to pay for the shipping costs yourself.
If you live in, or near, Copenhagen, you are welcome to visit the workshop and measure the right size. Please contact us and we will arrange a meeting.
Studio visit by appointment:
hello@nordenstam.dk
Access to complain
If you as a consumer want to complain about your purchase, please contact hello@nordenstam.dk. We are happy to help and find a solution.