Nordenstam offers delivery in EU
Every order is sent according to these Shipping & Delivery terms
If you have specific requests for the delivery of your package, please contact
hello@nordenstam.dk
Shipping & Delivery
The delivery time is stated on the product page for each piece of jewelry. We encourage you to always check the delivery time on the specific product, as you as a customer accept the delivery time when placing the order. Your order will be shipped directly from the workshop location.
The estimated delivery time refers to business days and does not take into account weekends and holidays, e.g. ships in 1-3 days = 1-3 business days. Please note that extended delivery times may occur. If extended delivery time is the case, you will of course be informed.
For custom-made items, the delivery time is +3 weeks.
If you have specific requests for the delivery of your package, please contact hello@nordenstam.dk.
What does Shipping cost?
We deliver with GLS, to a parcel shop or home delivery. Please see our shipping rates below:
Denmark: 49DKK. Free shipping above 999DKK.
Sweden and Germany: €15. Free shipping above €400.
EU: €25. Free shipping above €400.
Will you keep me informed about my order?
Yes, we keep you updated throughout the entire process – from when the order is placed to when the item is shipped. The jewellery is handmade and it may therefore occasionally happen that the delivery time exceeds the estimated – i.e. difficulties in sourcing a specific stone quality or other. Yet if this should occur you will always be informed and you will have the possibility to change your purchase if desired. Once your order is packed and shipped, you will receive an email with tracking number and expected delivery date.
What to do if my parcel appears to be damaged or opened when it is delivered?
Before accepting your package, you should always check if there are any signs that it has been opened or damaged. In such cases, please refuse to accept the package (whether in a parcel shop or private delivery) and contact us as soon as possible via email hello@nordenstam.dk and we will make every effort to resolve the issue.
Is it possible to pick up my order in your Showroom in Copenhagen?
Click & Collect from our Showroom in Copenhagen is always an option for our Danish customers. We will inform you when your order is ready for pick-up. The showroom is located in Ny Adelgade 4, 1 floor, 1104 Copenhagen, Denmark. Only on appointment, please contact us before you pick-up hello@nordenstam.dk
What is your return- and refund policy?
Returns
Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us.
You must pay for the package to be returned. You can choose to use your own return label, or our label. You will be liable if damage occurs during transportation.
The price for our label is 25 EUR are outside Denmark in EU, and 49 DKK if you are in Denmark. The amount will be deducted from your order when we process your refund. If you wish to exchange for another size, it costs a new label.
Note that our return label is valid for 7 days, so the package must be handed to the courier before the 7 days.
Return address:
NORDENSTAM, Att. Carina Nordenstam
Ny Adelgade 4, 1 floor – Studie 4
1104 Copenhagen, Denmark
Should you have any questions, you are always welcome to send us an email, or give us a call. We respond to emails within 48 hours.
E-mail: hello@nordenstam.dk
Phone +45 28718126 (Monday 12.00 – 16.00)
If the package is returned unclaimed and this is due to a cancellation, we will deduct the actual return costs from the refund.
No right of withdrawal
Delivery of goods that have been manufactured according to your specifications or have been given a distinct personal touch cannot be canceled.
The condition of the item when you return it
If the goods have lost value because you have used them in a way other than what was necessary to determine their nature, characteristics and the way they function, you can only get a partial refund of the purchase amount. The amount you can get refunded depends on the commercial value of the item, and in some cases this may mean that you can only get back the shipping costs.
We recommend that you return the item in the original packaging.
If the original packaging is missing, it could possibly result in a decrease in the value of the item.
Refund of the purchase amount
If you cancel your purchase, you will get your money back. If the item is impaired, we will deduct the amount you are liable for.
We will refund all payments received from you, including delivery costs (however, this does not apply to additional delivery costs in cases where you have chosen a different delivery method than the cheapest standard delivery method we offer).
We will refund the money using the same means of payment you used for the purchase unless we have agreed otherwise.
We can withhold payment until we have received the item unless you send us proof of return.
Contact
Should you have any questions, you are always welcome to send us an email, or give us a call. We respond to emails within 48 hours.
E-mail: hello@nordenstam.dk
Phone +45 28718126 (Monday 12.00 – 16.00)